Deliveroo and VISA announce new partnership  


  • Deliveroo has teamed up with Visa to announce a financial support package to help SME restaurants who face challenges due to COVID-19
  • Deliveroo will give a £500 cash relief payment to 200 small and independent restaurant partners who have stayed open during COVID-19 and need a helping hand
  • The company will also waiver all sign-up fees for SME restaurants who want to join the platform
  • 80% of the restaurant partners say they will put the cash towards covering staff fees

Deliveroo has today announced a new partnership with Visa, the world's leader in digital payments, to introduce a number of financial measures to support SME restaurants who have stayed open during COVID-19 and face financial challenges.

The financial support worth hundreds of thousands of pounds will provide a much needed boost to Deliveroo's small and independent restaurant partners across the country.

Supported by Visa, Deliveroo will:

  • Waive the £50 sign-up fee for all small and medium sized restaurants across the UK, so it is completely free of charge for new restaurants to join the delivery platform. Deliveroo took action at the beginning of the crisis to reduce the sign up fee from £425 to £50 for all restaurants and is now going further;
  • Provide a cash relief payment of £500 to support 200 existing small and medium sized restaurant partners that have continued to stay open during the COVID-19 pandemic and provided excellent customer experiences;
  • Offer bespoke, expert advice to support restaurants as they switch to a delivery-only model and help sustain their businesses during this unprecedented time.

200 restaurant partners across the UK have been provided with the £500 cash payment, which restaurants can put towards anything of their choice to help them stay open during COVID-19.

Small restaurant partners who have received the £500 payment include: Henry's Kitchen, Wok on Flame, Blue Lagoon Fish & Chips, Balti Curry and Bulgogi Korean.

80% of the restaurant partners say they will put the cash towards covering staff fees which reflects Deliveroo's own exclusive research which shows that small and independent restaurants are concerned about whether they can break even while reopening at reduced capacity due to the cost of staff and rents.

Offering financial support to UK SME restaurant businesses is just one of the recent schemes Deliveroo has announced to help restaurants during COVID-19.

Responding to the needs of restaurants at this challenging time, Deliveroo has:

  • Introduced a new rapid payment service for restaurants which allows them to access money made from deliveries within a day
  • Created online marketing tools for restaurants to notify customers that they are available for delivery services
  • Developed a new 'contact-free delivery' feature in the app so that customers can be confident that deliveries from restaurants are conducted safely
  • Established teams of people across the business to support restaurants who want to be able to deliver food
  • Launched a micro-site for restaurant partners which provides information and links to help on how to operate during the COVID-19 crisis
  • Published best practice guidelines for converting existing restaurants into delivery-only operations
  • Shared expert advice and guidance on how to operate safely during the outbreak
  • Campaigned for more support for restaurants from government
  • Created a high-profile campaign - #HereToDeliver - to support independent restaurants.

Rohan Pradhan, Chief Sales Officer, Deliveroo, said: "Deliveroo is passionate about supporting the small, independent restaurant partners on the platform and we are committed to supporting our partners' growth. We are pleased to partner with Visa and offer financial support to the small and independent restaurants who need a helping hand. This is a small gesture to say thank you for their hard work and outstanding customer experience during this unprecedented time."

Jeni Mundy, Managing Director, UK & Ireland at Visa, said: "Small and medium sized restaurants, who play a significant role in our communities across the UK, are having to find new ways to conduct business amid the pandemic. By teaming up with Deliveroo to offer financial support to those that are particularly struggling, we hope to be able to help thousands of local restaurants continue to do what they do best- serving great meals to their customers."


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